Members

Scheduling your Appointment:

Did you know that one of the best ways to say well is by getting annual checkups and regular screenings? This helps your doctor catch problems early when they may be easier to treat. Here’s a guide for how often you should get screenings and services and how soon your doctor should be able to schedule your appointments.

When to get screenings and services.
How long will it take to get an appointment?

Preparing for your Appointment:

Being planned and prepared for your doctor appointment will help you make the most of your time and help you get the best care. Before your appointments, you should:

Before your appointment

 

Identify your current medical needs:

  • Do you need help with a specific health issue?
  • Do you need to renew a prescription?
  • Do you have questions about your health condition, treatment plan or medication options?
  • Prioritize what is most important to you, and make a list of questions or concerns you want to discuss with the doctor

 

 

Collect important medical information:

  • If you monitor your blood pressure or glucose levels, be sure you record your results in the morning and evening for the four days before your appointment and bring that list with you.
  • Make a list of all the medications, supplements, and herbal remedies you take regularly.
  • Gather any previous medical tests and/or information your doctor may want to review.

 

 

Contact your doctor’s office

Contact your doctor’s office if you have accommodation needs, such as:

  • Interpreter requests
  • Parking accommodations

 

 

Confirm ahead of time

  • That your doctor takes your current insurance
  • How you will get to and from your appointment
  • Contact Molina Healthcare to learn about transportation assistance options.

 

What to bring

 

Bring with you:

  • Your Molina ID Card and your Texas Benefits ID Card
  • Lists of:
    • Personal medical history, including any current conditions/medical concerns, known allergies, past surgeries, current or past medications
    • Previous test results
    • Family medical history
    • Questions to ask your doctor
  • A friend or family member, if you can

 

Attending your appointment

 

Attend your appointment

In-person visit:

 

Virtual visit:

Arrive 10-15 minutes prior to your appointment.

Locate your office’s virtual instructions before your appointment and go through the steps to make sure you don’t have any questions.

 

Ensure that your device’s video and audio functions are turned on and working properly.

 

Make sure your device has a full charge.

 

Find a quiet, well-lit location for your appointment.

 

Have a pen and paper ready to take notes.

Be open and honest with your doctor and the office staff. Keep your doctor up to date. Let your doctor know what has happened in your life since your last visit. If you have been treated in the emergency room or by a specialist, tell your doctor right away. Be sure to mention any changes you have noticed in your appetite, sleep patterns or energy levels.

Before leaving, it is important to check with your doctor about any follow-up tasks, such as:

  • Prescription refills
  • Outcomes of test results
  • Details about your next appointment

 

If you need help finding a doctor in your area or making an appointment, Molina can help!

Call the number on the back of your ID card to talk to a Member Services Representative.