Apple Health (Medicaid) Renewals
Keep your benefits. Renew on time.
Did you know you must renew your Apple Health (Medicaid) benefits each year?
Since you’re enrolled in Apple Health, the state reviews your information each year to make sure you’re still eligible for benefits. When the time comes, it’s important that you act quickly.
As your health plan, we want to make sure you’re able to keep getting the care you need, when and where you need it. So, we try to make it easy for you by telling you what you need to know.
Information you need
For simpler renewal, please have these ready:
- Social Security numbers (SSN) for all applicants
- Birthdates for all household members
- Income details for adults and minors 14+ required to file taxes, including:
- Paystubs
- W-2 forms
- Wage and tax statements
- Resource and asset details (bank account balances, stocks, bonds, retirement accounts)
- Immigration information, if applicable, such as a passport or alien card
How to renew
There are many ways to renew. Choose the one that’s best for you based on your coverage type. It is fastest to apply online.
If you are an Apple Health Medicaid client:
- Online: Log in to Washington Healthplanfinder and follow the renewal instructions.
- By mail : Download an Application for Healthcare Coverage and mail it to:
Washington Healthplanfinder
P.O. Box 946
Olympia, WA 98507
Or Fax it to 1-855-867-4467 - By phone: Call Washington Healthplanfinder at 1-855-923-4633.
- In person: Local resources who, at no extra cost, can help you apply for health coverage can be found here.
If you are an Apple Health Classic Medicaid client:
- Online:Go to www.waconnection.org. Click “Renew my benefits” on the left side.
- In Person: At a local community services office. Click here to find your nearest office.
- By phone: DSHS Customer Support Center at (877) 501-2233
- By Mail: Download the form located here and mail it to:
DSHS Community Services Division - Customer Service Center
PO Box 11699
Tacoma, WA 98411-6699
How to get help if you are an Apple Health Medicaid client:
For renewal assistance, please call Molina’s Health Plan Renewals Team at (866) 916-0920 (TTY/TDD: 711) or Washington Healthplanfinder at 1-855-923-4633 or (TTY: 1-855-627-9604).
For in-person help, find a Navigator or Broker via the wahealthplanfinder.org.
To get free help in your language (including an interpreter or translation of printed materials) or a disability accommodation, call 1-855-923-4633.
For other questions, call Member Services at (800) 869-7165 (TTY/TDD: 711) or email healthplanrenewals@MolinaHealthcare.com.
Commonly asked questions and their answers for Apple Health Medicaid clients:
Q. What happens if I miss my renewal date?
A. Contact Washington Healthplanfinder as soon as possible. If eligible within 90 days after losing coverage, you’ll be covered for the gap.
Q. What happens if I’m no longer eligible for Apple Health?
A. Explore other insurance options through the Health Insurance Marketplace or call (888) 858-3492. If you are turning 65 or disabled, you may qualify for Medicare; call 866-403-8293 or visit the Medicare website.
Q. What if I didn’t get a renewal letter?
A. Check if Washington Healthplanfinder has your current contact information.
Q. What should I do if my benefits were ended by mistake?
A. Ask for an appeal within 90 days of getting your eligibility notice. For Washington Apple Health issues, call the Health Care Authority (HCA) at 1-800-562-3022 or email askmagi@hca.wa.gov.
Q. What should I do if my income changes?
A. Report changes to the HCA within 30 days, including: gifts, wage changes, or employment status. Failure to report may affect your benefits.
How to get help if you are an Apple Health Classic Medicaid client:
If you need help completing your renewal, we can help. Call Molina’s Health Plan Renewals Team at (866) 916-0920 (TTY/TDD: 711) or you can call DSHS Customer Support Center at (877) 501-2233.
To get in-person help with your application, you may visit a local community services office. Click here to find your nearest office.
To get free help in your language (including an interpreter or translation of printed materials) or a disability accommodation, call DSHS Customer Support Center at (877) 501-2233.
If you have questions for us, please call Member Services at (800) 869-7165 (TTY/TDD: 711) or email us at healthplanrenewals@MolinaHealthcare.com.
Commonly asked questions and their answers for Apple Health Classic Medicaid clients:
Q. What happens if I miss my renewal date and/or my coverage is terminated?
A. Reapply by contacting DSHS as soon as possible.
Q. What if I didn’t get a renewal letter?
A. Check if DSHS has your current contact information.
Q. What should I do if my benefits were ended by mistake?
A. Ask for an appeal if you believe the termination was incorrect. Follow the instructions on the termination notice from DSHS.