Culturally and Linguistically Appropriate Resources / Disability Resources
Interpreter Services
In order to meet the diverse language needs of our members, all eligible and potential members whose primary language is not English are entitled to receive interpreter services through Senior Whole Health of New York at no cost to the Member. If you would like to arrange for interpreter services please contact the Member Services Department at (877) 353-0185 (MLTC) or (833) 671-0440 (Medicare) and someone will assist you.
Provider Trainings
Building Culturally Competent Healthcare: Training for Healthcare Providers and Staff - Training Resource and Links- Module 1: Introduction to Cultural Competency
- Module 2: Health Disparities
- Module 3: Specific Population Focus – Seniors and Persons with Disabilities
- Module 4: Specific Population Focus – LGBTQ and Immigrants/ Refugees
- Module 5: Becoming Culturally Competent
Provider Tools
A Physician's Practical Guide to Culturally Competent Care
SWH of NY Provider Education Series
- Americans with Disability Act (ADA)
- Members who are Blind or have Low Vision
- Service Animals
- Tips for Communicating with People with Disabilities & Seniors