Availity

Senior Whole Health, LLC (“SWH”) is partnering with Availity to help reduce administrative resources by eliminating paperwork and phone calls. Availity Essentials (formerly known as the Availity Portal) is a secure, multi-payer site where providers can check eligibility and benefits, manage claims, submit prior authorizations, and complete other secure administrative tasks for SWH.

 

Get Started with Availity Essentials  

Availity New User Guide

Availity Reference Guide for Administrators

 

Senior Whole Health Availity Introduction Letter

Availity Core Features Flyer

Managing Claims Workflow

Claim Appeals QRG

Claim dispute (appeal) enhancement

Changes to Reconsiderations Process on Availity Essentials

Prior Authorizations Application Update 

MCG Cite AutoAuth Provider QRG 

MCG Cite AutoAuth Video (Provider would start Prior Authorization via the SWH Payer Space on Availity)

Availity Essentials Provider Portals Overview for Senior Whole Health Providers

Availity Secure Messaging from Claim Status

How to submit a Quick Claim 

 

Provider Training (will require Availity Essentials log-in)

Availity Essentials Provider Portal Overview for Molina Providers - Recorded Webinar

Claim Status recorded training-availitylearning.learnupon.com/catalog/courses/3374979

 

Authorization Request and Follow-up for Molina Healthcare Providers

Recorded Webinar here (must be logged into Availity)

 

Provider Overpayments

To request a claims retraction please utilize this form. A copy of overpayment letters sent to providers and all overpayment details are now available in the Availity Provider Portal. In the Overpayment Application section, providers can make an inquiry, contest an overpayment with supporting documentation, resolve an overpayment, or check status. This is Senior Whole Health's preferred method of communication.

Availity Provider Overpayments Guide

 

Availity Contact Number: (800) 282-4548 (Monday - Friday 8 a.m. - 8 p.m.)

Website: Availity.com/MolinaHealthcare

FAQs and Helpful Resources including training and registration help can be found on the right side of Availity.com/MolinaHealthcare