Civil Rights

TMG CIVIL RIGHTS

TMG is committed to providing access and equal opportunity in the service delivery of the IRIS program.  As a person enrolled in IRIS (Wisconsin’s long-term care Medicaid waiver program), you have rights and protections under civil rights laws, including, but not limited to:

• Equal opportunity and protection against discrimination or unfair treatment.
  
• Assistance to ensure meaningful access to and participation in these Medicaid programs.
  
• Language assistance such as interpreters and/or written translation for persons who cannot speak, read, write or understand English.
  
• Access to an American Sign Language (ASL) interpreter or a nationally certified or Wisconsin Interpreting and Transliterating Assessment (WITA)-verified sign language interpreter upon request.
• Other options are provided for effective communication (e.g., TTY, or other appropriate technology) for people who do not use ASL.
  
• Right to file a civil rights complaint if you believe you have not received equal opportunities or protections against discrimination during your participation in IRIS.

Civil Rights Policies

For more information about TMG’s civil rights policies, please see TMG’s Equal Opportunity (EO) Policy Statement (English, Hmong, Russian, Spanish) and the Limited English Proficiency (LEP) Policy Statement (English, Hmong, Russian, Spanish).

The EO and LEP policies are available in alternate formats upon request (such as additional language translations, large print, on tape, Braille) by calling TMG at 608-255-6441.

Civil Rights Complaint Procedure

If you feel that you have been treated differently because of your age, race, religion, color, sex, national origin, gender identity, sexual orientation, genetic testing, political belief or affiliation, marital status, familial or parental status, or disability or association with a person with a disability, you may file a complaint.

Please see the Civil Rights Complaint Procedure or you may also report a complaint directly to Molina Healthcare, TMG’s parent company, via Alertline or calling 1-866-606-3889.

Please also see the Civil Rights Notice.